Support Flow Guide

Support Flow Guide walks your support team through a case step by step, and gives you a clean summary and a path code for every one you close.

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A guided workflow step form: a case title, a short instruction, and the first question with its answer fields.

How it works

  1. Sign in with the account your team lead set you up with.
  2. Pick the workflow that matches the customer's issue.
  3. Follow the steps and jot down your notes.
  4. Copy the summary and path code into your ticket.

It takes a technician through a support case step by step and prompts for the checks that matter along the way.

The available workflows list a technician picks from to start a case.

A resumable path code lets someone pick a run back up right where an earlier one left off.

The decode a path code page, where pasting a path code shows the workflow, version, and every option chosen.

It ends with a clean, consistent case summary every time.

A completed workflow's title and status, and its steps and responses section.

About

Support Flow Guide is a guided troubleshooting tool for technical support teams. It takes a technician through a support case step by step and prompts for the checks that matter along the way. It ends with a clean, consistent case summary every time. A resumable path code lets someone pick a run back up right where an earlier one left off. Prior choices come back pre-filled, and any typed text comes back too.

We built it for teams that want the same troubleshooting steps and the same case notes, no matter who on the team picks up the call.

Support Flow Guide is operated by its owner, not offered as a public product. Accounts are provisioned by an administrator. If single sign-on is turned on, an account can also get created automatically the first time someone signs in through it.

Support Flow Guide walks your support team through a case step by step, and gives you a clean summary and a path code for every one you close.

Sign in